Frequently Asked Questions
Everything you need to know about our handcrafted silver pieces.
What materials are used in SilverHollow Jewellery?
We specialize in high-quality 925 sterling silver, often featuring ethically sourced gemstones and unique organic textures inspired by nature.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Shipping usually takes 5-7 business days for domestic orders and 10-15 business days for international delivery.
Do you offer a warranty on your pieces?
Yes, every SilverHollow piece comes with a 12-month warranty covering any manufacturing defects. This does not cover general wear and tear or accidental damage.
How should I care for my silver jewellery?
To maintain its shine, store your jewellery in a cool, dry place and clean it gently with a soft polishing cloth. Avoid contact with harsh chemicals, perfumes, and saltwater.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless faulty.
Can I request a custom size or design?
We love creating unique pieces! Please contact our bespoke team through the contact form to discuss custom sizing or personalized commissions.